Returns & Exchanges

At Ita Bag Shop, we want you to be completely satisfied with your purchase of our bags and accessories. If your item isn't the perfect fit for your collection, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and photos of the item to receive your Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Place the item in its original packaging, ensuring all tags are attached and any protective plastic on the clear display windows is intact.

3

Ship It Back

Affix the provided shipping label to your parcel and drop it off at any authorized carrier location within 7 business days of receiving your RMA.

4

Receive Your Refund

Once our warehouse inspects the bag for quality assurance, we will issue a full refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing